Refund and Returns Policy

At Ayureqa Care Private Limited, we strive to ensure customer satisfaction with our Nutraceuticals products. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns Policy

We accept returns under the following conditions:

• The return request is raised within 7 days of receiving the product.
• The product must be unused, unopened, and in its original packaging.
• Items that are damaged, tampered with, or not in their original condition will not be accepted for return.
• Perishable, opened, or personal care items are non-returnable for safety and hygiene reasons.

How to Initiate a Return

• Contact our customer support at ayureqa@gmail.com with your order details and reason for return.
• We will provide instructions for returning the product.
• Customers are responsible for return shipping costs unless the product was received in a defective or incorrect condition.

2. Refund Policy

We process refunds under the following conditions:

• Once we receive and inspect the returned item, we will notify you about the refund status.
• Approved refunds will be processed within 7-10 business days to the original payment method.
• If your refund is delayed, please check with your bank or payment provider.
• Shipping and handling charges are non-refundable.

Non-Refundable Items

• Opened or used products
• Items purchased during special promotions or clearance sales
• Gift cards and personalized items

3. Exchange Policy

We offer exchanges for defective or damaged products only. If you receive a faulty product:

• Contact us within 48 hours of delivery with photos of the damaged item.
• We will arrange a replacement or refund as applicable.

4. Order Cancellations

• Orders can only be canceled before they are shipped.
• If the order has already been dispatched, it must be returned following the Return Policy.
• Refunds for canceled orders will be processed within 5-7 business days.

5. Contact Us

For any questions or assistance, please reach out to us:

📧 Email: ayureqa@gmail.com
🌐 Website: ayureqa.com

We appreciate your trust in Ayureqa Care Private Limited and are committed to providing you with the best shopping experience!